Yesterday I tried to log in to my Google AdSense just to find out that Google had disabled my account. I was running one ad on a gaming fansite I built.
I immediately filled out the appeal form, explaining the situation that I'm certain that I haven't broken their rules: haven't clicked on my own ads, placed the ads with best manners and didn't encourage users to click on the ads. Heck, why would I want to brake their rules when I know it might lead into losing my account?
On the other hand I don't have any data or statistics to prove my case. So I'm just hoping Google actually reads the appeals, examines the data they have and let me continue as usual.
On the appeal I wondered if the low user count lead into this problem. The site has about 500 weekly regular users, which are interested in gaming, cars and driving. The ads were pretty spot-on all the time: cars, racing game demos etc. – ads that most certainly would interest users to click them. So what if those relatively few users click regularly on the ads, could be seen as "hiring" people to click the ads? Could I have been punished to have an active, ad clicking user base? I have no idea.
Not about the money
The few euros that I yearly got as advertisement revenue doesn't make that much of a difference. I'm pissed because once Google decides to close ones account, there's pretty much nothing you could do but to fill out one form and hope for the best.
"Thanks for the feedback, here's your automated response"
Today I got an automated response that team of specialists have analyzed the data and took my feedback into account, but still they decided not to reinstate my account. I filled out another appeal form providing more information on the case and got an automated response again.
This time I replied directly to the response via email, explained pretty much the same stuff again... and got an automated response. Is there any way to get some actual person to reply? Guess not, I ain't meaningful to them enough, business-wise.
As a last resort, I will try some other support channel they provide, even I think it doesn't make any difference.
EA, Toyota and few others published their ads on my site for free, probably got clicks and customers, and all I got was a disabled account.
All I wanted, was to know exactly why my account was disabled. This must be too much to ask.